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Royalton Rewards US
Frequently Asked Questions
What is the Royalton Rewards Program ?
The Royalton Rewards program is a loyalty program where travel agents located in the U.S can earn points for booking stays at Royalton Resorts.
What should I do if I have problems signing into the Royalton Rewards program portal?
If you are having trouble logging into your account, ensure the correct spelling of both your email and password.
If you are still unable to sign in successfully, click on “Forgotten your password?”, enter your email and you will receive a link to reset your password.
If you still have trouble logging in, please email support@mybookingrewards.com
When are Royalton Reward points awarded?
The awarding process can take between 3 & 6 weeks after travel dates, bookings are reviewed and, provided all the booking information is verified, approved and you earn the corresponding Royalton Rewards points.
What is the process for validating bookings and awarding points?
For points to be awarded you must ensure the following information is registered correctly otherwise it will delay the validation process.
- Did you select the correct Resort?
- Did you select the correct Room type ?
- Is the reservation number exactly as shown on the response from your tour operator?
- Did you select the correct tour operator?
- Is the check-In date correct?
- Ensure you have registered the lead pax in the room and review that their first and last name is spelled correctly.
- Please note that your client must check in for any points to be awarded.
What do I do if I have questions?
If you have questions, please log into your account and click on Message button.
Are there any additional features and benefits of joining the Royalton Rewards Program?
There are plenty of benefits to using the Royalton Rewards portal! We offer all the knowledge possible about Royalton Hotels & Resorts brand and our products. You will also offer special promotions that you just can’t get anywhere else.
Points
How do I earn points?
You can earn points for any Royalton Resort (excluding Cuba) booking with a minimum 3 night stay as per the following;
- Per Room Night Standard --- 500 (maximum 5 nights up to 2500 points)
- Per Room Night Upgraded & Diamond Club --- 800 ( maximum 5 nights up to 4000 points)
Please note that when you submit a booking; you will be asked to select the room type booked which will be verified prior to point confirmation
How can I view my points?
You can view the points earned and redeemed by going to Royalton Rewards page on MBR, logging in, if not already logged in, and clicking on Rewards button.
How are Royalton Rewards points redeemed?
You can go to Royalton Rewards page on MBR, log in, if not already logged in, and click on Redeem Points button to submit a redemption request.
Points can be converted to cash based on the following : each point is equal to $0.01 for example; 5,000 points = $50.
Once the redemption request is processed (this usually takes 4-6 weeks), the amount requested is added to your MBR Balance.
You can view your MBR Balance on either MBR Dashboard or My Profile page.
Is there a limit to the points that I can earn in any given time period?
Easy Question. Nope!
Do the points expire?
Points will expire 18 months from the date they are awarded.
Cash and Card
How can I view my cash balance and transactions?
When you redeem your Royalton Rewards points for cash, the cash earned is added to your MBR Balance. You can view your MBR Balance on either MBR Dashboard or My Profile page.
To view your cash transactions, go to My Profile page and click on Transactions.
How can I request a card or view my card status?
You can check your card status or request a new card on either MBR Dashboard or My Profile page.
You will need to have at least $10 on your MBR Balance in order to be able to request a card.
To request a card, click on Request a Card.
Cards usually take 4-5 weeks to arrive.
How can I load my cash to the card?
Once you have received you card, you must Register and Activate it, on the card portal, following the instructions that will come with the card.
Then you will be able, on MBR site, from either MBR Dashboard or My Profile page, to click on Transfer Money and request to transfer your available MBR Balance to the card.
The amount will be loaded to the card within two hours.
Are Cuba resorts included?
Unfortunately, you will not get point for any Cuba bookings. Points are only redeemable on our resorts outside of Cuba.
If I have more than one room under a booking number, do I have to register/add each room?
Yes, to gain points for all rooms under a booking, you will need to manually register each room under a booking number.
Is there a time limit to register bookings?
To earn points, bookings must be registered up to 14 days after the check in date.
*** Royalton Rewards are not applicable for corporate, meeting & incentive groups or resort buyouts. Royalton Hotels & Resorts reserve the right to adjust & make changes to the program rules at any time. Royalton also reserves the right to deny the awarding of points on any booking for reasons deemed appropriate by the company.